1. The Exchange Adapter Service doesn’t start. What should I check first?
• First you should check wheater there is a valid license file in the license folder and if the License Server service is started. Second, verify that the Exchange Adapter Service account (LogOn user) has the “Log on as a service” policy and belongs to the “BizTalk Isolated Host Users” group.

2. May I lose some messages if I’ve got eventually a host problem?
• No, The Kayxo Exchange Adapter has a retry mechanism implemented on both sides (Exchange Server components and BizTalk Server components) so when the BizTalk or Exchange Server resumes, the messages will be retransmitted.

3. What kinds of Exchange objects are supported? What type of operations can I perform on them?
• The Exchange Adapter supports creating, deleting, updating and retrieving calendar items, mails, contacts, notes, tasks and folders.

4. Does the product provide access to subobjects like recipients and attachments?
• Yes, it does. You have the same functionality that is available for the Exchange objects (create, delete, update, query).

5. Does the adapter process large attachments?
• Yes, the Adapter is fully capable of processing large attachments and has been tested for cases of up to 10Mb.

6. Is there any tool to configure the Exchange Adapter?
• Yes, there are two consoles available, one for the Exchange server side and another one for the BizTalk server side.

7. Can I apply a content-based filter on Exchange messages?
• Yes, you can promote any field from a schema, and then filter your messages based on different criteria.
For example you can filter all mails sent to a specific account containing some keywords or patterns present in the subject or body.

8. Do I need administrator privileges on the exchange server to receive messages?
• No, you only need to assign explicit permission to the user over the mailboxes that will be queried by the adapter.

9. Can I use the adapter to query a number of Exchange messages?
• No, this version of the adapter is event-based and you’ll only be notified about any event that you’re subscribed to. Future versions will have polling capabilities.

10. Instead of monitoring some selected mailboxes individually, can I monitor all the existing mailboxes at once (e.g.: for compliance)?
• At this stage, you can only configure one receive location per mailbox. Monitoring multiple mailboxes at once will be supported in future versions of the adapter.

11. What can I do if a property of an Exchange message is not avaible in the message property list?
• When you create or edit a receive location, you can specify custom properties that are specific to an Exchange Server installation.

12. Do I need to change my Exchange Server configuration in order to install the Exchange Adapter? (e.g.: enable POP3, install an IIS, open ports, etc.)
• No, you don’t need any further configuration in your Exchange Server. In order to allow the Exchange Adapter to work, you only need to open two ports for communication between the BizTalk Server and Exchange Server adapter components.

13. My Exchange Server is hosted outside my company. Can I use the Exchange Adapter without installing anything on the Exchange Server?
• The adapter is configured by default to use TCP/IP protocol so, if the Exchange Server is located in another network, you may need to configure the adapter to use HTTP protocol. If you have any restrictions about installing something in the Exchange Server, a future version of the adapter will work in polling mode (the adapter will ask the Exchange Server periodically) without any component installed on the Exchange Server.

13. Can I install the Adapter in a BizTalk cluster?
• Yes, of course. This adapter behaves like any other standard adapter.

14. Once installed and working, how can I see if my Exchange objects are being correctly captured and processed?
• You have Performance Counters built in for you at host level for the Receive Adapter and Send Adapter. Using these counters you can monitor or trace for example the total number of messages, numbers of errors, average times, etc.
If you need more information you can download the document “KEAB WhitePaper” at
http://www.kayxo.com/downloads/keab_docs/KEAB_TechnicalWhitepaper.pdf

15. What versions of Microsoft Exchange Server does the Exchange Adapter support?
• Currently the Exchange adapter supports Microsoft Exchange Server 2007 (even with backward compatibility) and Microsoft Exchange Server 2003.

16. How does your product retrieve emails from Exchange? Do I need to have POP3 services available?
• No, you don’t need POP3 services. You only need to have the adapter components installed. MAPI is used to retrieve messages from the Exchange Server.

17. What is the difference between this adapter and the currently available POP3 and SMTP Adapters for BizTalk?
• The most significant difference between POP3, SMTP and the Exchange Adapter is that the Exchange Adapter supports retrieving, creating, updating and deleting not only emails but contacts, tasks, calendar items, notes, and folders from Exchange Server. Also, the core components of Kayxo Exchange Adapter are built using MAPI.

MAPI (Messaging Program Interface) is a messaging architecture that enables multiple applications to interact with different messaging systems across a variety of hardware platforms. MAPI is built on the Component Object Model (COM) architecture.

18. Does the email message sent to BizTalk by the Exchange Adapter have promoted properties such as ‘from’, ‘subject’, etc?
• Not exactly, but you can create a schema manually or using “Add generated items” and then promote any property you want.
Recall that “Promoted Properties” enable various BizTalk Server components to access key items of data, known in this context as distinguished fields and property fields that arrive within an instance message without needing to know how to look for them within the message itself. For different types of messages, you can determine which items of data require promotion to a more visible level.

18. It seems like I will be able to consume Calendar info. So, I should be able to ask for a list of scheduled events (appointments) for today, or today at a specific time, from a specific Calendar, right?
• You will be able to receive only information from any event that takes place inside exchange, e.g.: when a calendar is created, modified or deleted; but you can’t query the Exchange Server. This feature will be supported in future versions of the adapter.

19. Does the product provide fail-over and high availability mechanisms?
• Yes, it does by leveraging the services provided by Biztalk Server and the operating System: Network Load Balancing and Microsoft Cluster services.
If you want more information you can download the document “KEAB - Scalability Test” at
http://www.kayxo.com/products/KayxoExchangeAdapterScalabilityTest.pdf

20. How much the Exchange Adapter impacts on the Exchange Server’s performance?
• There is no significant impact on performance.
If you want more information you can download the document “KEAB - Scalability Test” at
http://www.kayxo.com/products/KayxoExchangeAdapterScalabilityTest.pdf

21. Is the product integrated with BizTalk and Windows scalability mechanism?
• Yes, it is fully integrated. It can scale both, horizontally and vertically, when more hardware is available.
If you want more information you can download the document “KEAB - Scalability Test” at
http://www.kayxo.com/products/KayxoExchangeAdapterScalabilityTest.pdf

22. Do you provide any evaluation time to try the product?
• Yes we do. An evaluation license is included with the installation package.

23. What should I do if I want to buy the product?
• You can contact our team by sending us an email to: licensing@kayxo.com or calling to:
Sales America phone: +54-11-4876-5500
Sales Europe phone: +45-4693-1515